Privacy Policy

WHO WE ARE

Our website address is: https://theludus.co

ACN: 639 069 079

ABN: 64639069079

Ludus Elite Sports Clinics Pty Ltd
PO Box 1780
Preston South
VIC 3072

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

We collect a variety of information that you provide directly to us. We may collect information from you through:

  • Processing orders
  • Any forms that you may complete
  • Any email registration forms you complete
  • Any reviews that you complete
  • When you register an account
  • Requests for technical support

What might we collect?

  • Email address
  • Name
  • Log-in credentials when you register for a new account or subscription
  • Any credit card information or billing information that you provide
  • Information about your purchase history
  • Customer Service interactions
  • Information you choose to submit as part of your profile when you subscribe
  • Any other information you provide to us in connection when you use our services Shipping information

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Visitors to the website can download and extract any location data from images on the website.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices.

Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

COLLECTION OF YOUR PERSONAL INFORMATION

This website collects two main categories of information about its users.

ANONYMOUS INFORMATION

This type of information does not alone identify specific individuals. As most web sites do, we track usage patterns of our site on an anonymous aggregate basis. Each time you visit our site our web server makes a record of your visit. Specifically it records your: Internet Provider (IP) address Top level domain name (ie. .com, .gov, .au, .uk etc) Date and time of your visit Pages accessed and the documents downloaded Uniform Resource Locator (URL) of previously visited sites Search phrases entered

PERSONAL INFORMATION

This type of information may include your name, email and mailing addresses, and contact numbers.

Please note that Ludus Elite Sports Clinics Pty Ltd can only collate information you volunteer through the completion of online forms such as subscription purchases, merchandise orders or job applications. We will also record your email address if you send us a message. When you use this website our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie the referring url) and the type of browser you are using.

Under certain circumstances Ludus Elite Sports Clinics Pty Ltd may decide to use information provided by your ISP to determine other information about you, such as your location (city or country) and other information as available. In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISPs or server log files. It is also possible that your ISP is logging your activity while you visit our site. This is obviously beyond the control of Ludus Elite Sports Clinics Pty Ltd.

While you are visiting our site we may use cookies to facilitate a more personalised web browsing experience.

HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

The personal information that you provide to us during interaction on this site, and in other interactions between us, is used to provide you with better service for the supply of our products and services to you. The information we gather from your use of this web site enables us to provide more personalised products and services that are tailored to your needs.

Any personal or business information which you do supply will only be used internally at Ludus Elite Sports Clinics Pty Ltd and will not be divulged to a third party unless that third party is involved in delivery a product or service which we deliver, or complements one of our products or services.

In addition to this your personal or business information may need to be supplied to subcontractors and agents which we may use from time to time in the delivery of a product or service (eg, delivery companies will be supplied with delivery information) or where required by law.

We may also disclose your personal or business information under the following circumstances: Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health; Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or The use or disclosure is authorised by law or reasonably necessary to enforce the law.

Ludus Elite Sports Clinics Pty Ltd may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when we do this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from us, via an opt-out mechanism.

SECURITY OF YOUR PERSONAL INFORMATION

We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.

While Ludus Elite Sports Clinics Pty Ltd employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.

HOW TO ACCESS, CORRECT, OR UPDATE YOUR PERSONAL INFORMATION

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete. We will provide you with reasonable opportunity to access your personal information and have it corrected or updated. A fee may apply to such access.

Exceptions to your access rights include:

  • Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
  • Your request for access is frivolous or vexatious;
  • Where the information relates to existing legal proceedings between Ludus Elite Sports Clinics Pty Ltd and you and the information would not be discoverable in the process of those legal proceedings;
  • or Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

LINKS TO OTHER WEBSITES

Parts of our site offer links to third party websites. These link sites are not under our control and we are not responsible for the conduct of companies linked to our site. If you visit one of these linked sites, we recommend you refer to their privacy policy or statement. This Privacy Policy applies to the Ludus Elite Sports Clinics Pty Ltd sites only and assumes no responsibility for the policies or content of third party sites.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy at any time by posting the amended version on this website.

HOW TO CONTACT US IF YOU HAVE A COMPLAINT OR QUESTION

According to the Privacy Act 2001, you have a right to access the personal information which we hold about you and to ensure the accuracy and completeness of our records. If you wish to view any personal information we hold about you, send an email to hello@theludus.co or call 03 9048 4859

If you have any questions or concerns about this Privacy Policy or if you have a problem or wish to lodge a complaint in relation to an alleged breach of your privacy, please contact us by calling us on 03 9048 4859 or sending an email to hello@theludus.co or writing to us at the following address:
Ludus Elite Sports Clinics Pty Ltd,
PO Box 1780
Preston South VIC 3072

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.